We believe that transparency is the key to a healthy relationship. At Excelsior it's all about being healthy. We appreciate that you trust us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practices for our devices, applications, software, websites, APIs, products and services (the "Services"). You learn about the data we collect, how we use it, the controls we give you about your information and the measures we take to keep it safe.
Specifically we are going to talk about:
Information we collect
How we use information
How information is shared
Your rights to access and control your personal data
Analysis and advertising services provided by others
Our policy for children
Our international operations and data transfers
Changes to this policy
Who we are and how we can contact us
INFORMATION WE COLLECT
When you use our Services, we collect the following types of information.
INFORMATION YOU GIVE US
Some information is required to create an account on our Services, such as your name, email address, password, date of birth, gender, height, weight and in some cases your mobile phone number. This is the only information that you must provide to create an account with us. You can also choose to provide other types of information such as a profile photo, biography, country information, and community username.
To help you improve your experience or enable certain features of the Services, you may choose to provide us with additional information such as your food, weight, sleep, water or women's logs; an alarm; and messages on discussion boards or your friends on the Services.
You can also contact friends via the Services or invite friends who have not yet signed up by providing their email addresses, accessing social network accounts or using the contact list on your mobile device. We do not save or delete your contact list after it has been used to add contacts as friends.
If you contact us or participate in a survey, competition or promotion, we collect the information you submit, such as your name, contact details and message.
PAYMENT AND CARD INFORMATION
Some Excelsior devices support payments and transactions with third parties. If you activate this function, you must provide certain information for identification and verification, such as your name, credit card, debit card or other card number, card expiration date and CVV code. This information is encrypted and sent to your card network, which after approval returns to your device a token, which is a series of random numbers for transactions without showing your card number. For your convenience, we store the last four digits of your card number and the name and contact details of your card issuer. You can remove the token from your account with your account settings. We do not save your transaction history.
When you purchase Excelsior merchandise on our website, you provide your payment information, including your name, credit card or debit card number, expiry date of your credit card, CVV code and billing address. We do not store this payment information. We save your shipping address to process your order. Please note that external payment processors can store this information in accordance with their own privacy policies and conditions.
INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES
Your device collects data to estimate a number of readings, such as the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and location. The data collected varies depending on the device you use. Read more about the functions of our different devices and how you can use MobileTrack. When your device synchronizes with our applications or software, the data recorded on your device is transferred from your device to our servers.
The Services include functions that use accurate location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you give us access to your location. You can always remove our access using your Fitbit device or mobile device settings. We can also deduce your approximate location from your IP address.
When you visit or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example when you view content, search, install applications or software Learns, creates your account or logs in to your account, connects your device to your account, or opens or works with an application on your Fitbit device.
We also collect information about the devices and computers that you use to access the Services, including IP addresses, browser type, language, operating system, Fitbit or mobile device information (including device and application IDs), the referring webpage, pages visited, location (depending on the permissions you have granted us) and cookie information.
INFORMATION WE RECEIVED FROM THIRD PARTIES
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information such as your name, profile photo, age category, language, email address, and friends list. You can also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information of the other service with us by removing our access to that other service.
We can collaborate with third parties, such as employers and insurance companies that offer Fitbit services to their employees and customers. In such cases, these companies may provide us with your name, email address, or similar information (such as a subscriber's phone number or ID) so that we can invite you to participate or increase your fitness for certain benefits, such as discounts or free services. determine.
HEALTH AND OTHER SPECIAL PERSONAL DATA CATEGORIES
Insofar as the information we collect concerns health data or another special category of personal data that falls under the General Data Protection Regulation of the European Union ("GDPR"), we ask for your explicit consent to process the data. We obtain this permission separately when you take actions that lead to obtaining the data, for example when you link your device to your account, grant us access to your exercise or activity data from another service or use the female health surveillance function. You can use your account settings and tools to revoke your consent at any time, including by stopping the use of a feature, removing our access to an external service, disconnecting your device, or deleting your data or account.
HOW WE USE INFORMATION
We use the information we collect for the following purposes.
OFFER AND MAINTAIN SERVICES
With the help of the information we collect, we are able to deliver the Services to you and to comply with our terms of service contract with you. For example, we must use your data to provide you with your Fitbit dashboard when tracking your exercise, activity and other trends; to enable the community features of the Services; and to provide you with customer support.
For the Community functions of the Services, we may use your information to help you find and connect with other users and to enable other users to search and contact you. For example, your account contact information allows other users to add you as a friend. If another user has your e-mail address or mobile phone number in his contact list or in his friends network on a connected service, we will show that user that you are a user of the Services.
If you use the Live Coaching Services, we use your information to connect you with coaches so that you can communicate with them through our Services and help you achieve your goals to lead a healthier and more active life. With the goals you offer, you can, for example, develop a personal plan and a series of actions in consultation with your coach.
THE SERVICES IMPROVE, PERSONALIZE AND DEVELOP
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to solve and protect problems; perform data analysis and testing; conduct research and surveys; and develop new functions and services.
When you allow us to collect exact location information, we use that information to provide and improve features of the Services, such as registering were a training took place or mapping an activity.
We also use your information to draw conclusions and show you more relevant content. Here are some examples:
Information such as your height, weight, gender and age allows us to monitor the accuracy of your daily exercise and activity statistics, such as the number of calories you burn and the distance you have calibrated